Whether you’d like to explore Office Insurance Solutions options, request a quote, or learn more about our referral services, we’re here to assist. You can start your enquiry online and request a referral to a participating insurance broker to discuss your requirements and, where applicable, available options.
We also value your feedback and suggestions - they help us continually improve the Office Insurance Solutions experience and ensure our services meet the needs of our users.
For general questions, compliments or complaints about our website or referral service, please use our online contact form so we can direct your enquiry to the appropriate department.
If your enquiry relates to a quote, application status, existing insurance policy or loan, repayment, claim, approval decision or another matter being handled by a broker, lender, insurer or other provider, you should contact that business directly. We do not make lending or insurance decisions and do not have access to participating brokers’ or providers’ application, policy, loan or claims systems.
If you previously submitted an enquiry through this website and need assistance identifying or contacting the broker or provider to whom your enquiry was referred, you may contact us and we will check our referral records. Where appropriate, we can also forward your request to the relevant participating broker or provider so they can respond to you directly.
Please do not include sensitive personal or financial information in the contact form, such as passwords, banking details, credit card details, Tax File Numbers, identification documents or other information that is not necessary for us to identify your original enquiry.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
f you are not satisfied with our response, you can contact the Australian Financial Complaints Authority (AFCA) to check whether it can consider your complaint. AFCA is an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request and, where applicable, refer you to a licensed professional.
You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Fresh insurance industry commentary ahead of the warmer months is again putting severe weather, repair costs and business interruption risk in front of Australian small businesses. For office-based SMEs, the warning is not limited to flood-prone or coastal locations. Storm damage, water ingress, power interruption, fallen trees, damaged signage and access restrictions can all affect a professional workplace, even when the premises itself appears relatively low risk. - read more
Fresh industry reporting on general insurance conduct has put claims handling back under the microscope, with recurring concerns around communication, assessment timeframes and the way policy decisions are explained. For office-based small and medium businesses, this is more than a consumer service issue. A delayed or disputed claim can quickly affect cash flow, client delivery, staff confidence and the ability to keep operating after an insured event. - read more
NSW’s move away from funding emergency services through insurance premiums is again drawing attention to one of the long-running cost pressures in commercial insurance. For office-based small and medium businesses, the issue is not just a line item on a renewal notice. It goes to the heart of whether businesses can afford to maintain practical cover for property, contents and interruption risks. - read more
Recent small business reporting has again highlighted how quickly cyber fraud is evolving, with office-based firms facing sharper exposure from business email compromise, invoice redirection and impersonation attempts that can look increasingly convincing. For SMEs that rely on cloud accounting, shared inboxes and remote approvals, this is not just a technology issue. It is an insurance and continuity issue. - read more
Running a startup in Australia is an exciting venture, full of potential but not without its fair share of risks. One crucial aspect that can make or break your business is risk management. Understanding and managing risks is not just a matter of safeguarding your assets—it's a strategic approach to ensuring long-term success. Just like a captain navigates through turbulent waters, managing risks helps guide your business through unexpected storms. - read more
Office insurance can help Australian businesses plan for events that may damage property, interrupt operations or lead to liability claims. This checklist explains the main areas to review, from office assets and risks to policy types, insurer comparisons, budgeting and ongoing policy management. - read more
Australian office-based businesses may face legal, contractual and practical insurance requirements. This guide explains which types of cover may be mandatory, when insurance may be required by leases or clients, and which policies are optional risk protections. - read more
Cyber insurance can help office-based businesses prepare for data breaches, phishing, ransomware and other digital incidents. This guide explains when to consider cover, what risks it may address and how it can fit with a broader office insurance program. - read more
Knowledgebase
Umbrella Policy: An additional insurance policy that provides extra liability coverage beyond the limits of the insured's primary policies.
