We also value your feedback and suggestions — they help us continually improve the Office Insurance Solutions experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
NSW’s move away from funding emergency services through insurance premiums is again drawing attention to one of the long-running cost pressures in commercial insurance. For office-based small and medium businesses, the issue is not just a line item on a renewal notice. It goes to the heart of whether businesses can afford to maintain practical cover for property, contents and interruption risks. - read more
Recent small business reporting has again highlighted how quickly cyber fraud is evolving, with office-based firms facing sharper exposure from business email compromise, invoice redirection and impersonation attempts that can look increasingly convincing. For SMEs that rely on cloud accounting, shared inboxes and remote approvals, this is not just a technology issue. It is an insurance and continuity issue. - read more
Fresh general insurance performance data from APRA has pointed to a more resilient insurance sector, with stronger earnings supported by premium income, investment returns and firmer underwriting discipline. For office-based small and medium businesses, the headline is encouraging, but it should not be mistaken for a sign that insurance decisions are becoming simple or risk-free. - read more
Fresh complaints data from the Australian Financial Complaints Authority has again placed insurance claims handling under scrutiny, with disputes commonly linked to delays, claim decisions, communication breakdowns and disagreement over settlement amounts. For office-based small and medium businesses, the message is not simply that disputes can happen. It is that the quality of preparation before a claim often determines how smoothly the claim can be assessed. - read more
Starting a new business is an exciting venture, but it also comes with its own set of unique risks, especially in the dynamic landscape of Australia's startup sector. As a business owner, you may be focusing on innovation and growth, but understanding the risks your startup faces is equally important. - read more
Running a startup in Australia is an exciting venture, full of potential but not without its fair share of risks. One crucial aspect that can make or break your business is risk management. Understanding and managing risks is not just a matter of safeguarding your assets—it's a strategic approach to ensuring long-term success. Just like a captain navigates through turbulent waters, managing risks helps guide your business through unexpected storms. - read more
Office insurance can help Australian businesses plan for events that may damage property, interrupt operations or lead to liability claims. This checklist explains the main areas to review, from office assets and risks to policy types, insurer comparisons, budgeting and ongoing policy management. - read more
Office insurance is a specialised form of protection crafted to shield businesses from a variety of risks specific to their operational environment. - read more
Knowledgebase
Subrogation: An insurance carrier may reserve the "right of subrogation" in the event of a loss. This means that the company may choose to take action to recover the amount of a claim paid to a covered insured if the loss was caused by a third party.
